How to Spa

Monday to Saturday 9.00 a.m.–7.00 p.m. 

Sundays  12.00 pm..–6.00 p.m.

We recommend you schedule your spa treatments in advance. Our spa team will gladly assist you in choosing the treatment of your choice.

Please arrive 15 minutes prior to your treatment. We ask all our clients to complete a Medical Check Form to ensure you do not have any contradictions for your treatment.

 If you are late for an appointment, we may need to shorten your treatment time to be on schedule for the next guest. To keep the serenity of the spa, we ask you turn off your mobile phone and electronic devices upon arrival.

To avoid irritation, shaving is not recommended prior to body treatments. For your safety, please remove contact lenses prior to facial services.

For men, please shave prior to all facial treatments to ensure that maximum results are achieved.

Please shower prior to your treatment to enhance oil absorption and the overall experience.

We invite you to our spa for a private consultation to determine your needs and to allow us to design your treatment experience. Your personalised package will be tailor-made with suitable treatments, techniques and products.

Should you need to cancel or rebook your spa experience, we do require a minimum of 24 hour notice to avoid being charged 50 % for your treatment. Missed appointments without proper notice are subject to a 100 % charge for reserved services.

Grand Thai Spa Massage Rotorua offers gift vouchers which is the ideal gift for that special someone. Please refer to our receptionist who can choose the treatment which is most suitable. All gift vouchers must be presented at the time of the booking and are non-refundable and cannot be exchanged for cash value.